“非全新”申诉行动计划
申诉模板
Dear Amazon,
Our listing (ASIN: A0B5S78) was removed on January 1st because of customer complaints thatthe product was "Defective".
First of all, we apologize for the inconvenience caused to our customer.
After receiving Amazon's notification, we immediately analyzed the product situation andsummarized the following three possibilities based on the customer's description:
1. The supplier's shipment contains defective products.
2. The product packaging is damaged.
3. The product is squeezed and deformed during transportation.
1) We rechecked the supplier's invoice and checked all existing stocks. Confirm that the productsprovided by the supplier are all qualified products.
The attachment is the purchase invoice and the picture of the inspection site.
2) After our inspection of the product, we found that a small amount of product packaging hasdefects. This may be caused during the secondary assembly process.
In response to this situation, we decided to formulate a special improvement plan to eliminatethe hidden dangers.
3) We consulted our transportation service provider and they confirmed that the transportationcarton we used before was not rigid enough and would be slightly deformed after being stressed.And provided us with professional advice.
申诉模板
Dear Amazon,
Our listing (ASIN: A0B5S78) was removed on January 1st because of customer complaints thatthe product was "Defective".
First of all, we apologize for the inconvenience caused to our customer.
After receiving Amazon's notification, we immediately analyzed the product situation andsummarized the following three possibilities based on the customer's description:
1. The supplier's shipment contains defective products.
2. The product packaging is damaged.
3. The product is squeezed and deformed during transportation.
1) We rechecked the supplier's invoice and checked all existing stocks. Confirm that the productsprovided by the supplier are all qualified products.
The attachment is the purchase invoice and the picture of the inspection site.
2) After our inspection of the product, we found that a small amount of product packaging hasdefects. This may be caused during the secondary assembly process.
In response to this situation, we decided to formulate a special improvement plan to eliminatethe hidden dangers.
3) We consulted our transportation service provider and they confirmed that the transportationcarton we used before was not rigid enough and would be slightly deformed after being stressed.And provided us with professional advice.
