Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem.
We firmly believe that we're not only providing the product but also the customer service.
Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transporting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. （讲清楚没包装运输过程中导致产品损坏，退换货时间长让顾客等很久，自己很抱歉）
Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. （发货前的出厂检查不够细致收到的产品缺零部件）
These are our faults due to lack of strict management
